Manage Subscriptions

Adobe Scan is a free app that can be used as a powerful portable scanner to scan different types of documents. However, you need to purchase subscription services to be able to use the following premium features:

• Combine files

• Export PDF to other formats

• Password-protect your scans

• Compress files

• Increase OCR service limit from 25 pages to 100 pages.

• Increase Adobe cloud storage from 5 GB to 20 GB.

Note

You cannot combine, export, or compress the scan files that are password-protected.

When you purchase Premium subscription:

• You get access to all the above listed premium features on Adobe Scan mobile app.

• You will be automatically charged monthly or annually, based on your subscription terms.

• If you accept a free 7-day trial offer for an annual subscription, you’ll get an email when your trial is about to end.

  • At the end of your free trial period, you will be automatically charged for the amount in your subscription terms.

  • To avoid charges, cancel the subscription before the trial period ends.

Subscribe to services

If a feature you’re trying to use is not available or asks you to subscribe, you may need to subscribe to the services.

To view your subscriptions and/or add new ones:

1. Tap

2. Tap Subscriptions.

3. To view your current subscriptions, tap Manage subscriptions.

4. To add a subscription, tap Try Now.

5. In the page that appears, review the subscription details and take one of the following actions, as required:

   • To purchase annual subscription, select Yearly > Start 7-day free trial. In the dialog that appears next, sign-in with your existing credentials or sign-up for an Adobe account, and follow through the process.

   • To purchase a monthly subscription, select Monthly > Subscribe now. Next, sign-in or sign-up and follow through the process.

Once you are subscribed, the subscription tab lists your current subscriptions.

Note

Files changed through the use of subscription services are always saved. On Android, such files are always saved to Adobe cloud storage irrespective of their original location.

Upgrade existing subscriptions

The subscription workflow does not block you from upgrading to a package that includes services to which you are already subscribed, but it may ask you to cancel the existing subscriptions.

Cancel a subscription

You need to cancel a subscription from the store where it was purchased.

To initiate cancellation from the Scan app:

1. Open Adobe Scan.

2. Tap

3. Open the Subscriptions tab.

4. Tap Manage subscriptions.

   It opens the store’s subscription page.

5. Choose the item that you want to cancel and tap Cancel Subscription.

For more details, see Cancel Adobe trial or subscription.

From Google Play or Play Store

1. Open Google Play on any device or go to Play Store.

2. From the menu, tap Subscriptions > (your item to cancel) > Cancel Subscription.

For further details, see Cancel, pause, or change a subscription on Google Play Store. In case of any issues in cancelling a subscription, go to Google Customer Support.

You should receive a cancellation email once you successfully cancel a subscription.

Note

Google instructions. If you have multiple accounts, you must first switch to the needed account by choosing the profile icon on the top right and from the Arrow key near the account, expand the list of accounts linked to your store subscriptions.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased.

• Cancelling a subscription before the free trial?

If you purchased an annual subscription of Adobe Scan Premium with a free trial via the app store, you will not be billed during the free trial period. You must Cancel a subscription via the app store before the free trial period ends to avoid charges. You’ll be automatically charged at the end of the trial period.

• Cancelling a subscription within 48 hours of initial purchase?

You must Cancel a subscription via the app store within 48 hours of your purchase to be eligible for a full refund.

• Cancelling a subscription after 48 hours and within 14 days of initial purchase?

If you Cancel a subscription between 48 hours to 14 days from the date of initial purchase, you will be eligible for a full refund. Please Contact Adobe Support for refund or billing requests.

• Cancelling a subscription after 14 days of your initial purchase?

Refunds may not be applicable if you cancel after 14 days from the initial purchase. You can Contact Adobe Support to cancel to avoid any further charges.

Note

Refunds via Adobe Customer Support will be processed within 5 to 7 business days.

Need more help with refunds? Use the Contact Us chat bot at the bottom of Scan mobile FAQ page.

Activate a subscription

Adobe Scan automatically updates your subscription. To manually reactivate or restore your purchase in case of an issue:

1. Launch the app.

2. Tap

3. Open the Subscriptions tab.

4. Tap Restore purchases. A dialog appears stating that your purchase is restored.

5. Relaunch the app and try using your paid services.

You may refer to these Subscription FAQs for special cases.

Update Your App

You need to regularly update the app or enable auto-update to be able to access the latest features of Adobe Scan. To do so, follow the store instructions for your platform:

• Google Play Store

• Samsung Store

Note

If you have not updated to the latest app version, you’ll see the legacy user interface which lists individual subscriptions.

Subscription FAQs

• How do I restore purchases after updating from a store other than the one which provided the original download?

  See Activate a subscription.

• Why was I automatically charged after the free trial ended?

  The free trial automatically converts to a paid subscription at the end of the trial period.

• If I cancel my subscription, does Adobe send a confirmation?

  Adobe sends you a confirmation email when you cancel your regular subscriptions via Adobe. In case you are canceling via the app store, you need to check your app store cancellation confirmation policies.

• How do I know my trial is ending and I’ll be charged?

  Check the settings in the Adobe app to learn when payment will be charged. Tap Settings > Subscriptions > Manage subscriptions to view the next scheduled payment.

• What do I do if I accidentally subscribe twice?

  You cannot subscribe twice with one log in ID. If you log in as a different user, you should manage your subscriptions separately under each login.

• I want to evaluate whether I should buy or cancel. Where can I get a complete list of features I’m getting on all platforms?

  Go to the Play Store and tap Adobe Scan app listing. Then, tap What’s new to access the list of new features that are available with in-app purchases.

Subscription features

Export PDF to other formats

With subscription to Adobe Scan Premium or Adobe Acrobat Pro DC, you can export unshared PDF files to other formats, including Word, Excel, PowerPoint, and rich text. This online service requires an internet connection.

During the export workflow, you may choose to convert scanned text into actual text via optical character recognition. Scan supports several export languages.

To export a PDF:

1. Log in to Adobe Scan and open the file that you want to export.

2. From the bottom toolbar, tap More > Export PDF. Alternatively, from the list of all scans or recent scans, tap next to any file and then tap Export PDF.

3. From the list of formats, select the desired format.

4. To change the export language, tap on the selected language and select the desired language from the list. By default, the export language is the same as your installed app.

5. Once done, tap Export.

You get a notification once the file is exported and saved to Adobe cloud storage.

Combine files

With subscription to Adobe Scan Premium (or Adobe Acrobat Pro DC), you can combine up to 20 files into a single PDF. You can also combine files from any integrated file location such as Dropbox and Drive. This online service requires an internet connection.

To combine files:

1. Log in to Adobe Scan.

2. From the list of all scans or recent scans, tap next to a file that you want to combine. Alternatively, open a file and then tap

3. Tap Combine files.

4. Tap Add files and select one or more files.

   Note

   Alternatively, you can invoke the combine files workflow from the top menu of recent scans or all scans view. Tap > Select multiple items. Select the files that you want to combine and tap Next, follow the steps below.

5. Tap Next.

6. To reorder files, long press a file and drag it up or down. To rename the combined file, enter a new name in the File name field.

7. Once done, tap Combine.

A combined file is automatically sent to Adobe’s Combine service and saved to Adobe cloud storage.

Password-protect your scans

Adobe Scan premium subscribers can password protect PDFs by setting a password to open the document.

To set a password for your scan:

1. From the file list, tap next to the file that you want to protect.

2. Tap Set password.

3. In the Set password dialog that opens, enter a password and then confirm it.

   

4. Tap Set password.

The scan is saved as a protected file with a lock badge. To open a password-protected file, you need to enter the password when prompted.

To remove the password from a protected file:

1. Tap the file to open it.

2. In the password dialog, enter the password.

3. Tap > Remove password. It prompts you to enter the password again.

4. Enter the password again and tap Remove password.

You get a confirmation message once the password is removed.

Compress files

Adobe Scan Premium subscribers can use the Compress PDF feature to reduce the size of the files for easy sharing. File details at the top of the overflow menu for all scan files now include the file size.

To compress a PDF:

1. From the list of All scans or Recent scans, tap for the file that you want to compress.

2. Tap Compress PDF.

3. In the dialog that opens, select one of the following compression levels:

   • High compression - It reduces the file to the smallest size possible while compromising with the output quality.

   • Low compression - It reduces the file to a medium size with a high quality output.

4. Tap Compress.

5. Once the compressed file is ready, a message appears on the screen that displays the new file name and the compressed file size. The new file also appears in the list with a default name of ‘Filename_compressed’. You may rename the file if required.

Note: You cannot compress more than one file at at time.