Adobe Transparency Center

EU Digital Services Act (DSA) Transparency Report

Published: February 17, 2025

Reporting Period: February 17, 2024 – December 31, 2024

About this Transparency Report

Adobe Software Systems Ireland (“Adobe” or “we”) shares the European Commission's goal of making the internet safer through transparency and accountability. In accordance with Articles 15 and 24 of the European Union (“EU”) Digital Services Act (“DSA” or “Regulation”), Adobe is publishing our first transparency report (“Report”) for products and services we determined to be within scope of the Regulation. Adobe has products and services ranging from subscription enterprise collaboration tools to free photo editing mobile apps, and we are continually assessing whether our offerings fall within scope of the DSA. This report outlines our efforts to moderate content in the EU across our diverse offerings in accordance with our General Terms of Use, Content Policies, and product-specific Community Guidelines (collectively, “Policies”), and provides detailed metrics regarding those efforts for the reporting period, 17 February 2024 to 31 December 2024.

We are committed to regularly updating our Policies and processes and publishing this report on an annual basis in accordance with our obligations under this Regulation. More information about how we approach content moderation, and the DSA may be found at our Transparency Center.

This report includes the following information:

1. Orders Received from Member States’ Authorities

2. Notices Received in Accordance with Article 16

3. Content Moderation Engaged in at Adobe’s Own Initiative

4. Complaints Received Through Adobe’s Internal Complaint Handling Systems

5. Out-of-Court Dispute Settlements

6. Article 23 Suspensions Imposed to Mitigate Misuse

7. Average Monthly Active Users


1 We have included in the above table only those EU Member States whose authorities submitted requests for user data during the reporting period.

2 We have included in the above table only those Adobe products and services, and categories of alleged violations for which we received Article 16 notices during the reporting period.

3 We have included in the above table only those Adobe products and services for which we received Article 16 notices during the reporting period.

4 More than one action may be taken on an Article 16 notice.

5 We have included in the above table only those Adobe products and services for which we received Article 16 notices during the reporting period.

6 We have included in the above table only those products and services, and policy categories that have data to report for the reporting period.

7 Adobe Creative Cloud Storage refers to cloud storage (and content stored therein) tied to an Adobe Creative Cloud account.

8 Not all enumerated policy violation categories in this table will be applicable to our diverse offering and uses of our products and services. For this reason, some products will have content moderation actions listed under “Other” to account for enforcement of other product-specific terms and policies.

9 Adobe Stock may remove contributor assets in accordance with its Content Submission Guidelines, which contain product-specific requirements that do not conform with the policy categories enumerated in this table.

10 We have included in the below table only those products and services, and policy categories that have data to report for the reporting period.

11 We have included in the below table only those Adobe products and services from which restricted accounts in the European Union during the reporting period.

12 We have included in the below table only those Adobe products and services for which we received appeals during the reporting period.

13 We have included in the below table only those Adobe products and services for which we received appeals, and their associated policy categories, during the reporting period.

14 Not all enumerated policy violation categories in this table will be applicable to our diverse offering and uses of our products and services. For this reason, some products will have content moderation appeals listed under “Other” to account for enforcement of other product-specific terms and policies.

15 We have included in the below table only those Adobe products and services for which we received appeals, and their associated policy categories, during the reporting period.

16 Not all enumerated policy violation categories in this table will be applicable to our diverse offering and uses of our products and services. For this reason, some products will have content moderation appeals listed under “Other” to account for enforcement of other product-specific terms and policies.

17 We have included in the below table only those Adobe products and services for which we received appeals during the reporting period.

18 Although Adobe Express received one (1) appeal during the reporting period, that appeal had not been resolved by the time of this report. For this reason, there is no median time for resolution to report.