To subscribe to notifications of changes or updates to this page, please enter your information here.
Last Updated: April 15, 2024
Adobe Affiliates
Name
|
Service Provided
|
Location |
|---|
|
Adobe Inc. |
Hosting and Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Adobe Systems Canada, Inc. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Canada |
|
Adobe Systems India Pvt. Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
India |
|
Adobe Systems Belgium BV |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Belgium |
|
Adobe Systems s.r.o. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Czech Republic |
|
Adobe Systems Danmark ApS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Denmark |
|
Adobe Systems France SAS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
France |
|
Adobe Systems Engineering GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Germany |
|
Adobe Systems GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Germany |
|
Adobe Systems Italia Srl. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Italy |
|
Adobe Systems Benelux BV |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Netherlands |
|
Adobe Systems Norge AS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Norway |
|
Adobe Systems Romania SRL |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Romania |
|
Adobe Systems Iberica, S.L. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Spain |
|
Adobe Systems Nordic AB |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Sweden |
|
Adobe Research Schweiz AG |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Switzerland |
|
Adobe Systems Schweiz GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Switzerland |
|
Adobe Systems Europe Limited |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Ireland |
|
Adobe Development ARM, LLC |
Support Services for Adobe Workfront |
Armenia |
|
Adobe Systems Pty Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Australia |
|
Adobe KK |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Japan |
|
Frame.io |
Support Services for Frame.io |
United States |
|
Marketo, Inc. |
Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Marketo EMEA Ltd. |
Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United Kingdom |
|
Magento Commerce International Limited |
Support Services for Magento |
Ireland |
|
Workfront Inc. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Workfront Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United Kingdom |
Subprocessors who support delivery of Adobe products and services
Name of Entity |
Service Provided
|
Adobe Product/Service
|
Principal Data Processing Location |
Duration of the Processing |
Technical and Organizational Measures |
|---|
|
Akamai Technologies, Inc. |
Content Delivery Network (CDN) |
Adobe Dynamic Media Classic and Adobe Experience Manager Dynamic Media |
US, EU & India |
Duration of Contract |
|
|
Amazon Web Cloud Services, Inc. |
Hosting services |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
EU and US |
Duration of Contract |
|
|
Appcues, Inc. |
User Onboarding guidance |
Adobe Frame |
US |
Duration of Contract |
|
|
Box, Inc. |
FTP service for data migration and bulk import |
Adobe Captivate Prime |
EU, US |
Duration of Contract |
|
|
Branch.io |
Hyperlink Services |
Adobe Analytics |
US |
Duration of Contract |
|
|
Brightcove Inc. |
Video hosting services |
Adobe Creative Cloud |
EU, US |
Duration of Contract |
|
|
Cloudflare, Inc. |
Content Delivery |
Adobe Marketo Engage |
US |
Duration of Contract |
|
|
Crowdstrike Holdings, Inc. |
Endpoint threat detection |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
US |
Duration of Contract |
|
|
Datadog Inc. |
Logging and Realtime User Monitoring (RUM) |
Adobe Workfront |
US |
Duration of Contract |
|
|
Encoding.com (Telestream Inc.) |
Provides storage for customer video assets and processing using encoding.com APIs |
Adobe Dynamic Media Classic and Adobe Experience Manager Dynamic Media |
US |
Duration of Contract |
|
|
ExaVault, LLC |
FTP service for data migration and bulk import |
Adobe Captivate Prime |
US |
Duration of Contract |
|
|
Fastly, Inc. |
Content Delivery Network (CDN) |
Adobe Experience Manager as a Cloud Service, Advertising Cloud, and Adobe Commerce Pro |
EU, UK & US |
Duration of Contract |
|
|
Gainsight, Inc. |
Analytics service |
Adobe Experience Manager as a Cloud Service and Managed Services |
EU, US, India, Israel |
Duration of Contract |
|
|
Google Cloud Platform (a.k.a Alphabet Inc) |
Cloud hosting services |
Adobe Marketo Engage |
EU & US |
Duration of Contract |
|
|
Hoodoo Digital, LLC (a.k.a Rightpoint, a Genpact Company- Genpact Limited) |
Platform connection services |
Adobe Workfront Adobe AEM |
US |
Duration of Contract |
|
|
IBM, Corp. |
Order management |
Adobe Commerce |
US |
Duration of Contract |
|
|
Intercom, Inc. |
In-app messaging platform |
Adobe Commerce, Adobe Frame, ContentCal |
EU & US |
Duration of Contract |
|
|
LexisNexis Risk Solutions Group (LexisNexis Risk Solutions FL Inc) |
ID verification and authentication services for US users |
Acrobat Sign |
US |
Duration of Contract |
|
|
MapBox Inc. |
Map Tile Service |
Adobe Analytics |
US |
Duration of Contract |
|
|
Microsoft Azure (a.k.a. Microsoft Corporation) |
Cloud computing and hosting services OpenAI Service for AI-related services |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
EU, US, UK, Australia, & Canada |
Duration of Contract |
|
|
Mitek Systems, Inc. |
ID Authentication in e-signature workflows |
Acrobat Sign |
EU, US |
Duration of Contract |
|
|
Mitto, AG |
Multi-factor authentication and invitations |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
EU, US, Serbia |
Duration of Contract |
|
|
MongoDB, Inc. |
Managed Database Services |
Adobe Experience Platform Adobe Analytics Adobe Workfront |
US |
Duration of Contract |
|
|
Okta, Inc. |
Multi-factor authentication |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
EU, US |
Duration of Contract |
|
|
Pendo.io (Pendo.io, Inc.) |
Analytics |
Advertising Cloud, Adobe Workfront |
US |
Duration of Contract |
|
|
Periscope Data (Sisense, Inc.) |
Data visualization services |
Adobe Marketo Engage |
US |
Duration of Contract |
|
|
Platform.sh (Platform.sh SAS) |
Web hosting services and infrastructure support |
Adobe Commerce |
EU |
Duration of Contract |
|
|
Plivo, Inc. |
Communication services (SMS API) |
Adobe Analytics |
US |
Duration of Contract |
|
|
SendGrid, Inc. |
Email distribution platform services |
Adobe Marketo Engage Adobe Commerce Pro |
US |
Duration of Contract |
|
|
Snowflake Computing Inc. |
Database Storage Services, Virtual Warehouse Service |
Campaign Managed Cloud Services Marketo Engage Audience Manager Advertising Cloud Adobe Workfront |
EU, US |
Duration of Contract |
|
|
Speechmatics (Cantab Research Limited) |
Speech recognition and transcription |
Adobe Premiere Pro |
EU, US |
Duration of Contract |
|
|
Splunk, Inc. |
Logging service |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
US |
Duration of Contract |
|
|
Stream (Getstream.io, Stream.io, Inc) |
Chat service |
Behance |
US |
Duration of Contract |
|
|
Telesign Corporation |
Multi-factor authentication and invitations |
Acrobat Sign, Behance |
EU, UK, US, Serbia |
Duration of Contract |
|
|
Twilio, Inc. |
Multi-factor authentication |
Adobe Frame |
US, UK and EU |
Duration of Contract |
Sub-processors who provide Customer Support Services
Name of Entity |
Service Provided
|
Supplier Data Processing Location
|
Duration of the Processing |
Technical and Organizational Measures |
|---|
|
Amazon Connect (Amazon Web Cloud Services, Inc.) |
Customer Care support platform (phone and chat support) |
US |
Duration of Contract |
|
|
Genesys Telecommunications Laboratories, Inc. |
Customer Care support platform |
EU |
Duration of Contract |
|
|
Khoros, LLC |
Community platform for community based support |
US |
Duration of Contract |
|
|
Teleperformance SE |
Customer Care support services |
EU, US, India |
Duration of Contract |
|
|
Zendesk, Inc. |
Customer Care support services |
EU, US |
Duration of Contract |
|
|
Salesforce, Inc. |
Supporting Ticket Platform |
US |
Duration of Contract |
|
|
Microsoft Dynamics (Microsoft Corporation) |
Supporting Ticket Platform |
US |
Duration of Contract |
|
|
Concentrix Corporation |
Customer Care support (Creative Cloud and General Document Cloud) |
US, India, EU |
Duration of Contract |
|
|
Merkle, Inc. |
Customer Care support (Experience Cloud) |
India, US |
Duration of Contract |
Additional Affiliates and Subprocessors that support the Asia Pacific region
Affiliates
Name
|
Service Provided
|
Location |
|---|
|
Adobe Systems Pte Ltd |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Singapore |
|
Adobe System Software (Beijing) Co., Ltd |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
China |
|
|
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
China |
|
Adobe Systems Hong Kong Ltd. |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Hong Kong |
|
Adobe Systems Korea Ltd |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
South Korea |
|
|
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
New Zealand |
Sub-processors
Name of Entity |
Service Provided
|
Supplier Data Processing Location
|
Duration of the Processing |
Technical and Organizational Measures |
|---|
|
BellSystem 24 Inc. |
Customer Care support in Japanese (Creative Cloud and General Document Cloud) |
Japan |
Duration of Contract |
|
|
Concentrix Corporation Korea Limited |
Customer Care support in Korean and Japanese (Creative Cloud and General Document Cloud)) |
Korea |
Duration of Contract |
|
|
SCSK Corporation |
Customer Care support in Japanese, Chinese and Korean (Experience Cloud except for Magento). For Marketo, only in Japanese. |
Japan |
Duration of Contract |
|
|
Beijing Interactive CRM Technology Limited |
Customer Care support in Chinese (Creative Cloud and General Document Cloud) |
China |
Duration of Contract |
|
|
Will Be Communications |
Customer Event Management (including organisation of webinars and execution of communication (emailing) |
Korea |
Duration of Contract |
Processing Locations:
Follow this link to Adobe’s Trust Center to learn more about how and where Adobe processes your data.
Adobe may process the categories of Personal Data set out in the table below, as determined at the sole discretion of Customer:
Personal Details and contact information
|
Name |
|
Address |
|
|
Email address |
|
|
Title |
|
|
Position |
|
|
Contact information |
|
|
Social profile information |
|
|
IP address |
|
|
Unique user IDs (such as cookie IDs) |
|
|
Marketing profiles |
|
Documents, images and content
|
Documents uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |
|
Images uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |
|
|
Content uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |