Adobe Sub-Processors
Last Updated: December 5, 2024
To help deliver products and services, Adobe Inc. and Adobe Systems Software Ireland Limited (“Adobe”) may use sub-processors. These are the third party entities that support delivery of functions that Adobe has outsourced, as well as other Adobe companies that assist with providing our customers with products and services. This page lists Adobe’s current sub-processors where Adobe is acting as a data processor for a customer acting as a data controller. Capitalized terms not defined on this page have the meanings set out in Adobe’s General Terms and Data Processing Addendum. Adobe will update this page to reflect any changes in the use of sub-processors as set out in our Data Processing Addendum. To subscribe to updates, click here. “Adobe Cloud Services” as used below refers to Cloud Services as defined in the General Terms and includes Adobe Experience Cloud, Document Cloud, and Creative Cloud.
For each sub-processor, we provide the following information:
- Name of sub-processor.
- Associated Adobe products. We list Adobe products that utilize this sub-processor. If applicable, we indicate the product by its high-level business cloud (e.g., Adobe Creative Cloud). If a sub-processor only supports a particular product within that high-level cloud, then we indicate the particular product(s) as applicable.
- Description. We describe how Adobe uses the sub-processor.
- Primary Processing Location. We indicate the primary processing locations from which the sub-processor provides or delivers its applicable services. Primary locations are: (1) country/region where the sub-processor is headquartered and (2) any countries/regions where a sub-processor has a key processing hub outside of its headquarter country (with other potential processing locations available via the sub-processor’s own documentation).
This page is organized as follows:
Third Party Sub-processors for Cloud Services
Third Party Sub-processors providing Storage and Infrastructure for Cloud Services
Adobe Cloud Services, including:
- Adobe Creative Cloud
- Adobe Document Cloud
- Real-Time Customer Data Platform
- Adobe Journey Optimizer
- Adobe Journey Optimizer B2B Edition
- Customer Journey Analytics
- Adobe Analytics
- Adobe Experience Manager
- Marketo
- Workfront
- Campaign
- GenStudio for Performance Marketing
- Adobe Commerce
Microsoft Azure (Azure) provides cloud hosting services for Adobe Cloud Services (Experience Cloud, Creative Cloud, and Document Cloud). Adobe also offers the use of the Azure OpenAI service to provide features within Adobe Apps/Services where customers decide to use such features (e.g., AI Assistant in Adobe Acrobat).
Azure is a full-service cloud platform. Data resides in Microsoft data centers but is managed day-to-day by Adobe (including strict access control protocols). For the limited categories where Microsoft Azure can access Adobe customer data, there are strict controls applied, and all processing is subject to a range of technical and organizational measures.
For certain Adobe products, customer may have the ability to choose their primary hosting location subject to data center availability. For more information on available hosting locations for each product, please refer to the Security Whitepapers available on the Adobe Trust Center.
- USA
- EU
- UK
- Canada
- India
- Australia
Adobe Cloud Services, including:
- Adobe Creative Cloud
- Adobe Document Cloud
- Real-Time Customer Data Platform
- Adobe Journey Optimizer
- Adobe Journey Optimizer B2B Edition
- Customer Journey Analytics
- Adobe Analytics
- Workfront
- Target
- Audience Manager
Amazon Web Services (“AWS”) provides cloud hosting services for Adobe to host applications (including Experience Cloud, Creative Cloud and Document Cloud). AWS provides a broad suite of web service architecture to enable Adobe to manage its cloud-based products and services.
For certain Adobe products, customer may have the ability to choose their primary hosting location subject to data center availability. For more information on available hosting locations for each product, please refer to the Security Whitepapers available on the Adobe Trust Center.
- USA
- EU
- Australia
- Singapore
- Japan
- Real-Time Customer Data Platform
- Campaign Managed Cloud Services
- Marketo Engage
- Audience Manager
- Advertising Cloud
- Workfront
- USA
- EU
- Adobe Dynamic Media Classic
- Adobe Experience Manager Dynamic Media
- Marketo Measure
- USA
- UK
- India
- Switzerland
- Marketo Engage
- Adobe Developer App Builder
Marketo leverages Cloudflare’s global content delivery network to assist providing high availability and performance by distributing the service spatially relative to end users.
For Adobe Developer App Builder, Cloudflare allows Adobe customers to query and modify their data across multiple APIs using a unified schema through a single endpoint. This endpoint is served by Cloudflare, and uses Cloudflare’s security products such as Firewalls, DDos mitigation tools, and rate limiting.
IP addresses and limited login credential data are required for internet communications and so Cloudflare server logs may contain the IP address of incoming requests, but there would be no other identifying data tied to such requests (as Adobe does not route user information through Cloudflare).
- USA
- USA
- EU
- UK
- Adobe Experience Manager
- Advertising Cloud
- Adobe Commerce
- USA
- EU
- UK
- Real-Time Customer Data Platform
- Customer Journey Analytics
- Adobe Analytics
- Adobe Journey Optimizer
- Adobe Journey Optimizer B2B Edition
- Adobe Workfront
- Adobe Commerce
- Adobe Experience Manager
- Marketo Engage
- USA
- EU
- Adobe Cloud Services
- Adobe Commerce
- Adobe Experience Manager
- USA
- EU
- Real-Time Customer Data Platform
- Adobe Journey Optimizer
- Customer Journey Analytics
- USA
- Real-Time Customer Data Platform
- Adobe Journey Optimizer
- Adobe Journey Optimizer B2B Edition
- Customer Journey Analytics
- USA
- Real-Time Customer Data Platform
- Adobe Journey Optimizer
- Adobe Journey Optimizer B2B Edition
- Customer Journey Analytics
- USA
- Adobe Commerce
- USA
- EU
- Adobe Workfront
- USA
- UK
- Adobe Captivate
- USA
- Adobe Dynamic Media Classic
- Adobe Experience Manager Dynamic Media
- USA
- Adobe Workfront
- USA
- EU
Third Party Sub-processors providing Security for Cloud Services
- Adobe Cloud Services
- USA
- EU
- UK
- Adobe Cloud Services
- USA
- EU
- UK
- Adobe Cloud Services
- USA
- Adobe Sign (part of Document Cloud)
- USA
- Adobe Sign
- USA
- EU
- Adobe Cloud Services
- USA
- EU
- UK
- Serbia
- Adobe Sign
- Behance
- USA
- EU
- UK
- Serbia
- Adobe Frame
- USA
Third Party Sub-processors providing Product Functionality and User Experience for Cloud Services
- Adobe Frame
- USA
- Adobe Workfront
- USA
- Adobe Marketo Engage
- USA
- France
- Adobe Marketo Engage
- Adobe Commerce
- USA
- EU
- Adobe Premier Pro
- Adobe Experience Manager
- USA
- UK
- Behance
- Adobe Live
- USA
- EU
Third Party Sub-processors providing Customer Support for Cloud Services
- USA
- Japan
- USA
- EU
- Korea
- India
- USA
- EU
- USA
- USA
- EU
- UK
- Australia
- USA
- UK
- USA
- India
- USA
- EU
- USA
- EU
- Japan
- USA
- EU
- Japan
- China
- India
- USA
- EU
Adobe Affiliates
The following Adobe affiliates support Adobe’s provision of Cloud Services by providing technical and support services.
Adobe Systems Canada Inc., Canada
Adobe Systems India Pvt. Ltd., India
Adobe Systems Belgium BV, Belgium
Adobe Systems s.r.o., Czech Republic
Adobe Systems Danmark ApS, Denmark
Adobe Systems France SAS, France
Adobe Systems Engineering GmbH, Germany
Adobe Systems GmbH, Germany
Adobe Systems Italia Srl., Italy
Adobe Systems Benelux BV, Netherlands
Adobe Systems Norge AS, Norway
Adobe Systems Romania SRL, Romania
Adobe Systems Iberica, S.L., Spain
Adobe Systems Nordic AB, Sweden
Adobe Research Schweiz AG, Switzerland
Adobe Systems Schweiz GmbH, Switzerland
Adobe Systems Europe Limited, United Kingdom
Adobe Development ARM, LLC, Armenia
Adobe Systems Pty Ltd., Australia
Adobe KK, Japan
Frame.io, USA
Marketo, Inc., USA
Marketo EMEA Ltd., United Kingdom
Workfront Inc., USA
Workfront Ltd., United Kingdom
Sub-Processor Frequently Asked Questions
No. The sub-processors above only have access to the limited categories of data necessary for the particular function they are assisting Adobe with. Adobe is dedicated to providing safe, secure environments for your data and has been certified to comply with several global industry standards.
Given the broad terms of the definition of “processing” (which includes imprecise concepts such as ‘access’ and ‘restructuring’) and “personal data” (which refers to “any information relating to an identifiable… individual”) in Article 4 of the EU General Data Protection Regulation (“GDPR”) and other similar privacy laws, we have drafted this sub-processors list in the interest of being fully transparent about who we work with to provide our services. In many cases (especially where data is encrypted), the sub-processors may only have access to elements of the surrounding infrastructure containing the personal data, rather than directly to the personal data itself. In other cases, such as with content delivery network systems, the only categories of personal data potentially in scope would be technical information like IP addresses and limited login credential data (which are required for internet communications) which may be included in server logs of incoming requests with no other identifying data tied to it. We have set out the applicable categories in the list above.