Questions about MAX? We've got answers.
What is Adobe MAX?
Adobe MAX is the leading global creativity conference, a uniquely immersive and engaging digital experience. During the free virtual event, MAX featured live content, including 40+ sessions, keynotes, giveaways, and a sneak peek at things being worked on in Adobe labs in MAX Sneaks.
Is on-demand content available?
The majority of online sessions are on demand. Select in-person sessions will be available on demand in late October. On-demand content will be available at no cost for all registered attendees to watch over the coming year. Note: labs and photowalks will not be available on demand.
What is the difference between the various session types offered?
- Keynotes: A look at the latest industry trends and newest tools for creatives.
- Sneaks: A sneak peek at the latest innovations we’re exploring in Adobe Labs.
- Luminary Sessions: Hear from creative luminary speakers. 60 minutes.
- Creativity Super Sessions: In-person and online. Join us for an hour with Adobe product experts and community and customer speakers who use Creative Cloud tools every day. 60 minutes.
- Sessions: Select sessions will be available on demand after the event.
- Inspiring Insights: Keep the learning going with insights from industry experts. Get hot tips and tricks and best advice in 40+ bonus videos — all under five minutes.
- Adobe Live: View live-streamed content from the Adobe Live team. Meet the MAX speakers and get deep dives into new product announcements.
What are the session tracks?
- 3D
- Creativity and Design in Business
- Drawing, Painting, and Illustration
- Education
- Graphic Design
- Photography
- Social Media and Marketing
- Video, Audio, and Motion
What does my experience level need to be for sessions?
Sessions range from beginner to advanced. We recommend attendees have a solid knowledge and proficiency of Adobe Creative Cloud tools and services.
To help select sessions that are appropriate for your skill level, MAX technical levels are defined as follows
- Beginner: This product or topic is either new to you or you’d like to brush up and focus on basic and essential skills, techniques and industry standards.
- Intermediate: Take your skills to the next level with content geared to refining and expanding your mastery of basic skills of the featured product.
- Advanced: You live in this featured product every day and consider yourself a master of its tools. These sessions will provide the latest and most advanced techniques to enhance your workflow
Where can I find the lineup of keynote and session speakers?
The full list of conference speakers can be found on the Speakers page.
How do I find my individual session schedule?
- Click the ‘Sign in’ link in the top right-hand corner. Once signed in, click the circle avatar in the top right-hand corner. From there, select My schedule.
How do I watch sessions?
From the Sessions page:
- View sessions by clicking on the session card.
- Once you’re on the session page, click the play button on the banner image to start the recording.
- Select sessions recorded at MAX are available for on-demand viewing after the event. These sessions will be available to watch by the end of October or sooner.
From the Speakers list:
- Review the speakers list or search and filter for a specific speaker.
- Click on the speaker card to view their profile. Here you can find a complete list of their sessions and select the ones you’d like to watch.
Will I get copies of the presentations and materials?
Session files will be available on the individual session pages. Attendees must be registered and have an active Creative Cloud account to access files. Some of our speakers are bound by copyright or licensing agreements and therefore do not permit us to make their materials available.
How long will sessions be available online?
Most MAX sessions will be available for at least one year after the event.
What is the Adobe MAX Store?
The Adobe MAX Store is the place where you can purchase Adobe and limited-edition MAX branded merchandise.
Do I need to be signed in to MAX to purchase or access the Adobe MAX Store?
No, you do not need to be signed in to shop.
Do I need to set up an account to place an order?
No, you can check out as a guest if you prefer. But setting up an account will make future orders easier as it will retain your order history and information.
Can I still purchase items from the Adobe MAX store after the event?
Yes. Adobe products can be found here.
How do I pay for merchandise?
The Adobe MAX Store accepts payments via credit card.
Are the items taxed?
For orders shipping within the United States to states that require out of state online sales tax, orders will be taxed at the recipient’s state tax rate. There is no additional sales tax added for international orders.
How will I receive my receipt?
Immediately upon placing your order, you will receive an email confirmation with the order details. If you don't, please check your spam folder before contacting customerservice@brandvia.com or call +1-408-952-5850.
When will I receive confirmation of my order?
Immediately upon placing your order, you will receive an email confirmation with the order details.
What if I need to provide special handling or delivery instructions?
Please contact customerservice@brandvia.com for special handling or delivery instructions before placing your order.
How are orders shipped?
During checkout you’ll be able to choose between UPS options based on delivery times. Small orders within the U.S. will also have a USPS shipping option
What countries do you ship to?
The Adobe Store ships to countries except the following: Argentina, Brazil, China, Afghanistan, Antigua and Barbuda, Brunei, Burkina Faso, Cabo Verde, Central African Republic, Chad, Comoros, Côte d'Ivoire, Cuba, DR Congo, Equatorial Guinea, Eswatini, Gabon, Gambia, Grenada, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kiribati, Laos, Lesotho, Liberia, Libya, Maldives, Mauritania, Montenegro, Myanmar, Nauru, Niger, North Korea, North Macedonia, Palau, Russia, Saint Kitts & Nevis, Saint Lucia, Samoa, Sao Tome & Principe, Sierra Leone, Slovakia, Solomon Islands, Somalia, South Sudan, St. Vincent & Grenadines, State of Palestine, Sudan, Syria, Tajikistan, Timor-Leste, Tonga, Trinidad and Tobago, Turkmenistan, Tuvalu, Venezuela, Yemen.
When will my order ship?
Orders generally ship within 2 business days.
How do I request a refund or exchange?
To contact Customer Service email customerservice@brandvia.com or call +1-408-955-1750. Please have your order number ready to reference when contacting Customer Service.
Domestic Returns: Item(s) may be eligible for return within 60 days from the day the order was placed. Please contact Customer Service to deterine next steps and to request a pre-paid UPS return label if item(s) are being returned. Refund or exchange requests will begin processing once we receive the returned item(s). Processing time is typically 7-10 business days. It may take longer than normal to process during peak times (holidays, sales, special events, etc.).
International Returns: Item(s) can be returned at the customer’s expense within 60 days from the day order was placed and will receive credit back on the account used at checkout. The customer is responsible for all return expenses, including shipping, duties, and taxes, unless the item(s) arrived damaged or defective (see below). Please contact Customer Service foe next steps. We do not offer exchanges for international orders.
Damaged/Defective Items: To report and resolve a claim for damaged or defective items (applies to both domestic and international orders) please contact BrandVia Customer Service. Keep the merchandise and original packaging and contact us within 5 days of receiving item(s)- after 5 days, carriers no longer accept claims. If you wait beyond this period to inform us, we cannot be held responsible for damages or incorrect shipments, and you may not receive credit or a replacement.
How do I change the shipping address for my order?
If the order has not shipped, please call us at +1-408-952-5850 or email us at customerservice@brandvia.com. Please reference your order number when you call or email.
How do I cancel my order?
Please contact BrandVia Customer Service at customerservice@brandvia.com or +1-408-952-5850 before 2pm Pacific Time on the business day your order is scheduled to be shipped.
When will my order be delivered?
Orders ship from San Jose, CA, with the following ESTIMATED timelines:
- UPS 3-Day Select = 3 business days after ship date
- UPS 2-Day Air = 2 business days after ship date
- UPS Next Day Air = next business day after ship date
- UPS Ground = 1-5 business days after ship date, depending on proximity to San Jose, CA
- USPS = 1-7 business days after ship date, depending on proximity to San Jose, CA
Please note: International delivery times will vary depending on the country delivered to, customs clearance, and any unforeseen delivery issues. All taxes and duties have been added into your order total.
How do I find out the status of my order and tracking information?
If you created an account, the status of your order can be viewed online under Account. Shipment confirmations with tracking information are sent via email at the end of the business day your order was shipped.
How can I learn more about sponsors?
Learn more about any of our sponsors by visiting the MAX Sponsors page and clicking on their logo. Our sponsors are offering amazing products and solutions that can help you in your career and hobbies. Plus, they have hot deals, giveaways, and inspiring insight videos available exclusively to the MAX audience.
I did not receive an email about my giveaway offer. Who should I contact?
Please reach out to the associated sponsor directly to follow up about the giveaway redemption. Sponsors can be contacted by visiting the MAX Sponsors page and clicking on their logo.
I would like more information about an Inspiring Insight video I viewed. Who can I reach out to?
Each Inspiring Insight video is provided by one of our sponsors. You can find which sponsor created the video you viewed within the Inspiring Insights video hub listing.
There are a lot of Inspiring Insights videos, is there a way to easily search them?
Yes, to identify topics of interest, click on Show all to jump to videos by topic. Be sure to scroll through the carousel to view all the videos by the topic you're interested in.
Who do I contact about becoming a MAX 2024 sponsor?
There will be unique sponsorship options available for 2024. Email us to learn more.
What is Adobe’s accessibility commitment?
Adobe welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations to enable equitable participation at Adobe MAX.
Where can I find translated session titles and descriptions?
Visit the Sessions page to find session titles and descriptions in English.
Will sessions have closed captions?
Sessions will have closed captioning available in English only.
What are the browser requirements to view the event?
Adobe MAX is compatible with the following browsers:
- Chrome for Android 34+
- Chrome for Desktop 34+
- Firefox for Android 41+
- Firefox for Desktop 42+
- Edge for Windows 10+
- Opera for Desktop
- Vivaldi for Desktop
- Safari for Mac
- Safari for iOS
Does Adobe MAX have a code of conduct for the event?
The Adobe MAX conference is dedicated to providing a fun, engaging, and safe event for everyone. All Adobe MAX participants, including attendees, speakers, sponsors, vendors, and Adobe staff (“participants”) must comply with the Adobe MAX code of conduct.
By attending Adobe MAX, you are agreeing to abide by this code of conduct. Anyone found to be violating this code of conduct may be expelled at the discretion of organizers.
Adobe has a zero-tolerance policy and will not tolerate any harassing or abusive behavior towards any participant or event staff. Examples of unacceptable behavior or content include, but are not limited to:
- Deliberate intimidation, stalking, or harassment
- Pornographic, sexually explicit, or violent material
- Disruptive behavior
- Hateful or highly offensive content, including statements that attack or dehumanize a person based on gender, gender identity, age, sexual orientation, disability, physical appearance, race, religion, or political affiliation
- Profanity
- Spam
- Misleading, fraudulent, or deceptive statements
- If on site, refusal to comply with rules governing access to the venue, including without limitation relating to Covid-19 protocols.
Please report any abusive content or behavior to event support. If you are on site, event staff can help you contact event security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the conference.
Please contact a member of event staff by finding a staff member via their badge, visiting the registration area, or visiting the information desk in the lobby.
If in doubt, please keep it positive and professional and be mindful of the information that you choose to share with other participants.
We expect all participants to help create a safe and supportive environment of inclusiveness, and we look forward to your attendance.
What is the MAX In-Person Full Conference Pass Sweepstakes?
When you registered for MAX Online, you had the chance to opt-in for a chance to win one in-person full conference pass plus a 3-night hotel stay to MAX 2023 or 2024. Winners were selected prior to MAX and sent an email to redeem their prize. The Sweepstakes ended on August 25. See official rules: English, French, German, Japanese.
How do I stay current on MAX developments?
How can I connect with our community on social?
Use the #AdobeMAX hashtag when posting. Follow the MAX and Adobe social channels at:
Where can I download the Creative Cloud apps?
Sign into your Creative Cloud account, locate the product app you want to download, and click Install. If you do not have a Creative Cloud account, create one for free. For help with download or install issues, check out our helpx page.
Where can I find more info about new features in Creative Cloud apps?
Learn about the latest updates to the Creative Cloud app in the what's new summary or join the discussions in the Adobe Support Community.
Is MAX offering a Certificate of Participation?
MAX 2023 Certificate of Participation is available for registered attendees. It will be available for download the second week of November on the Agenda dashboard page. Attendance will be added to your certificate from the event date through December 31, 2023, and will only apply to sessions fully viewed while logged in. Note, sessions will take 48-72 hours to appear on your record. If you do not see your certificate update after this window, please reach out to Event Support.
We are not providing any other official certification or continuing education credit for MAX 2023.
How do I contact event support?
Please review all FAQs to ensure the best possible experience at Adobe MAX 2023.
You may contact us through email or by phone:
U.S. and Canada: 866-382-7146
International: +1-650-360-8064
Event support is available from 6am PDT to 6pm PDT.
Do you have sponsorship opportunities?
Yes, there are unique sponsorship options available for both online and in-person opportunities. Complete the form on the Become a sponsor page and a sponsorship sales rep will reach out to you.
Where should I send a media inquiry?
Please email your media inquiries to our PR team.
How do I apply to be a session speaker at MAX 2024?
To apply for MAX 2024, please reach out to event support to be added to our interested speakers list. We'll contact you when the speaker application form opens early 2024.