Provided that Customer’s license agreement or Sales Order incorporates the URL for Adobe’s Service Level Commitments, agreements executed prior to 1 December 2019 are governed by the applicable Service Level Commitments as specified below. If Customer’s agreement is executed after 1 December 2019 and includes reference to the Unified Service Level Agreement, then the Unified Service Level Agreement applies for the applicable Covered Services, except as otherwise stated. For Services not included under a legacy Unified SLA version or SLA Addendum but for which Customer has a license to and a reference to this URL in the agreement, the Service Level Commitment for the applicable Service as outlined below applies (for example, AEM Managed Services). For clarity, if a Service Legal Agreement is attached to a Sales Order and/or license agreement it is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.
Legacy Service Commitment Exhibits
Product |
Effective Date |
Adobe Advertising Cloud (formerly known as Media Optimizer) |
01 Aug 2018 |
13 Jan 2020 |
|
05 Oct 2016 |
|
05 Oct 2016 |
|
06 Sep 2016 |
|
01 Feb 2016 |
|
Analytics (purchased prior to 7 June 2017) |
09 Mar 2015 |
01 Nov 2015 |
|
02 Sep 2019 |
|
07 Jun 2017 |
|
09 Mar 2015 |
|
29 Aug 2017 |
|
29 Aug 2017 |
|
01 Feb 2019 |
|
09 Mar 2015 |
|
01 Nov 2015 |
|
18 Apr 2017 |
|
01 Nov 2015 |
|
15 Jun 2015 |
|
09 Mar 2015 |
|
05 Oct 2016 |
|
01 Jan 2020 |
|
01 Jan 2020 |
|
Media Optimizer Search & Dynamic Creative Optimization (purchased prior to 1 Aug 2018) |
24 May 2017 |
Media Optimizer Standard & Ad Serving & Tracking (purchased prior to 1 Aug 2018) |
25 Apr 2016 |
PDF Services API (formerly known as PDF Tools API) |
8 Jun 2021 |
01 Nov 2015 |
|
05 Oct 2016 |
|
02 May 2016 |
|
Legacy Unified SLAs
Legacy Unified SLA |
Effective Date |
20 Sep 2024 |
|
28 Jun 2024 |
|
10 Oct 2023 |
|
27 Jul 2022 |
|
28 Feb 2022 |
|
17 Dec 2021 |
|
20 Oct 2021 |
|
23 June 2021 |
|
02 June 2021 |
|
01 Dec 2019 |
Legacy SLA Addenda
Legacy SLA Addendum |
Effective Date |
28 Jun 2024 |
|
24 Jan 2024 |
|
10 Oct 2023 |
|
06 Jun 2022 |
|
17 Dec 2021 |
|
20 Oct 2021 |
|
01 Dec 2019 |
|
17 Dec 2021 |
|
08 Oct 2021 |
|
01 Jun 2021 |
|
01 Dec 2019 |
|
22 Feb 2022 |
|
01 Oct 2021 |
|
20 May 2020 |
|
28 Jun 2024 |
|
27 Jul 2022 |
|
17 Dec 2021 |
|
08 Oct 2021 |
|
01 Jun 2021 |
|
01 Dec 2019 |