Adobe Transparency Center

Government Requests for Data  

(December 2023 - November 2024)

Last Updated: February 17, 2025

 

Overview

Adobe, like all hosted service providers, is obligated to disclose Adobe user data when we receive valid legal process from a government agency. Since 2014, we have published this report annually to promote transparency and accountability for Adobe’s practices and policies, and for the legal process (“requests”) we receive from governments around the world.

 

This report includes the following information on all the government requests for user data we’ve received over the course of our fiscal year 2024 (“FY 2024”):

  1. A breakdown of the requests and how we responded
  2. The products and services to which they relate

 

Our Policies and Process

Every request we receive is carefully reviewed by the Adobe Trust & Safety team to ensure law enforcement is entitled to the data they seek with the type of process they have obtained. 

 

Notice: Our law enforcement policy includes providing advanced notice to the targets of a legal request unless legally prohibited from doing so by a nondisclosure order. When we can’t provide advanced notice because of a time-limited nondisclosure order, we provide notice to the user whose information was disclosed when the nondisclosure provision expires. Ultimately, we provide notice for all requests. 

  

Sometimes, Adobe receives nondisclosure orders that are permanent (i.e., they expressly never expire) or indefinite (i.e., they say they will expire 'on further order of the court'). Permanent or indefinite gag orders are unconstitutional prior restraints on speech, and we challenge them in court.

 

No Backdoors: Adobe has not built ‘backdoors’ for any government – foreign or domestic – into our products or services. All government requests for user data need to come through the front door (i.e., by serving valid legal process upon the appropriate Adobe legal department). Adobe vigorously opposes legislation in the U.S. and overseas that would in any way weaken the security of our products or our users’ privacy protections.

Enterprise Customer Data: The overwhelming majority of requests to Adobe seek individual user data. In the rare instance where Adobe receives a request targeting disclosure of enterprise customer data, consistent with U.S. Department of Justice policy, Adobe always seeks to redirect the Government to obtain the data directly from the enterprise.  

 

More information on our law enforcement response policies can be found here.

 

Notable Insights 

Over the years, the total number of requests for data Adobe has received has remained relatively low.. 

 

Most of the legal process we have received are related to online child safety and financial fraud investigations: 

 

  • 17% (32 out of the 189 total requests we received) of legal requests from the last fiscal year were follow-ups to CyberTips we’ve sent to the National Center for Missing and Exploited Children (read more on Adobe’s commitment to child safety here

  • 26% (49 out of the 189 total requests we received) related to investigations of possible fraudulent purchases of Adobe’s goods or services

 

National Security Requests: To date, Adobe has not received any form of national security process, such as a National Security Letter (NSL) or Foreign Intelligence Surveillance Act (FISA) order. For a more detailed breakdown of our requests, see the “Metrics” section below. 

Metrics

 

(1) Breakdown of Requests Received and How We Responded

 

International Requests

Country

Number of requests

Number of accounts subject to request

Number of accounts some data was provided

Austria

1

1

0

Canada

1

2

2

China

1

1

1

France

7

3

0

Germany

39

37

17

India

4

2

0

Ireland

3

2

2

Slovakia

2

2

2

Spain

4

0

0

Switzerland

1

1

0

South Korea

22

27

21

UK

1

1

0

Total

86

79

45

 

U.S. Requests

Type of request

Number of requests

Number of accounts subject to request

Number of accounts some data was provided

Subpoena

63

296

289

Court order

2

3

3

Search warrant

38

44

41

Imminent harm

0

0

0

Total

103

343

333

 

Nondisclosure orders ("NDOs")

 

Adobe's response

Rationale

Number of NDOs

NDOs accepted

Time-limited NDOs (no push-back/objection needed)

68

Time-limited after we objected

5

NDOs rejected

Nondisclosure removed altogether after our objections

16

Total NDOs received

77

 

(2) Product and Service Breakdown

 

Government requests by service

Number of requests

Adobe ID or Adobe Subscriptions

184

Behance

1

Adobe Sign

2

Photoshop

1

Portfolio

1

Total

189

*If we are unable to find an account associated with an identifier, then we cannot tie the request back to any specific product

 

 

You can access Adobe’s other Transparency Reports here: