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at the right moment for the best results.
The Licensing Repair tool should be run if the error “Licensing for this product has stopped working” is preventing an Adobe application from launching. The tool has been developed to upgrade the licensing service and repair a license file for:
Acrobat 8 and 9
Creative Suite 3 and 4
Photoshop Elements and Premiere Elements
Director
Technical Communication Suite
Download instructions
Download the LicenseRecovery109.zip (Windows) or LicenseRecovery111.dmg file (Macintosh).
On Windows extract the download using Winzip, on Mac doubleclick the .dmg file to extract it.
Important: Close ALL Adobe applications prior to running the tool.
On Windows: Doubleclick the LicenseRecovery.exe.
On Mac: Doubleclick the LicenseRecoveryLauncher.app and enter your Mac OS X password when prompted.
Confirm whether you want to run the tool in English or Japanese by entering e or j and hit Enter.
The tool will prompt you to enter y if you need to cancel it now in order to close any Adobe applications that are still running. If you wish to proceed with the tool and don’t want to cancel, enter n and hit Enter.
