求人情報詳細

The Adobe Global Account Manager will work across regions, functions, partners, and global customers to drive global customer success through a larger footprint of Adobe software sales of new products, and renewals of Adobe Digital Marketing and Digital Media solutions. This will be accomplished through, but not limited to developing long-term, deep relationships with executive-level contacts within Adobe’s top global accounts, working with partners engaged in the account, and holding partners and other Adobe stakeholders accountable in driving global customer success. The Global Account Manager will achieve this through direct, face-to-face and contact with the customer in key global locations.

• Owning the development and execution of the global account plan that delivers tangible value to Adobe and the customer on a Global basis.
• Building strong, executive relationships with global customers by fully understanding their business model, technology footprint, strategic growth plans, technology strategy, and competitive landscape.
• Advising Adobe sales account executives of future business opportunities and accurate account information and coaching.
• Managing a virtual team of AGS, Sales and Technical resources to execute global account strategies and initiatives.
• Developing strategy and tactical plans that deliver tangible customer value on a global basis.
• Acquire and maintain a working knowledge of the complete capabilities of Adobe's Digital Marketing and Digital Media solutions.
• Maintain up-to-date knowledge of Adobe's competitive positioning in the marketplace.
• Improve and maintain overall customer satisfaction in assigned customer accounts; mediate any conflicts.
• Develop and drive service excellence through an Adobe global account health check / scorecard.
• Implement a customer lifecycle management account plan and drive appropriate Adobe internal stakeholders and/or external Adobe partners to ensure customer enablement, software implementation, corporate adoption, expected usage, and software renewal occurs.

• Bachelor’s Degree required, MBA preferred.
• Minimum of 10 years’ experience in relationship management .
• Minimum of 2 years’ experience in a worldwide role.
• Adept at navigating accounts at executive and top management levels.
• Able to establish a high degree of trust.
• Ability to establish immediate credibility and command .
• Possesses multi-cultural sensitivity.
• Ability to synthesize complexity to executives.
• Understanding of the sales cycle and solution selling process.
• Socially bold with excellent communication and interpersonal skills.
• Highly organized with ability to track major initiatives and hold stakeholders accountable.