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Frequently asked questions

What is a genuine Adobe app?

Genuine Adobe software or apps are legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe software and apps give you the latest features and functionality, ongoing access to support and the latest security updates.

What is an unlicensed Adobe app?

  • Software has been modified or hacked and/or
  • Keys or accounts that are known to have been stolen are used and/or
  • Usage is not in line with the licensing terms of use (including the end-user licence agreement)

How did I get an unlicensed Adobe app?

There are several ways in which you may have acquired unauthorised Adobe apps. Common reasons include:

  • Buying from an unauthorised or unofficial online marketplace
  • Getting your Adobe apps from a friend or associate who may not have known the source

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