Forrester Research — COVID-driven innovation strategies

A commissioned study conducted by Forrester Consulting on behalf of Adobe uncovered three ways enterprise organisations are adapting technology and business strategies to support customers, partners and employees. The research reveals that organisations with digital document processes have 10 times less at-risk customers than other companies.

1. Digital document processes help organisations maintain business resilience.
2. Digitising document processes reduces business risk and opens up revenue opportunities.
3. Digital document processes are becoming standard practice and will help to improve customer and employee experience in the long term.