Appendix B: Licensing FAQs

This page provides links to several FAQs related to enterprise licensing and distribution.

Misc. notes

  • There is no way to use an Acrobat standalone perpetual license with a Creative Cloud license (with ETLA).

  • Retail serial numbers require an Adobe ID as part of the log in. Volume serials do not require the use of an Adobe ID.

  • The Classic and Continuous tracks use different licenses.

  • Acrobat Pro and Acrobat Standard share a single installer. The license determines what gets installed.

  • The Continuous track does not support serialized licensing after December, 2018.

  • Trial installs do not support named user licensing.

EULA FAQs

This FAQ provides information about the following:

  • What is a license?

  • Can I install the separate components of a suite on different machines?

  • Can I use my software on two computers?

  • Can I use my software on both partitions of a dual-boot system?

  • Why can’t I use my software on different platforms?

  • Once I’ve upgraded, can I use, sell, or transfer the previous versions of the software?

  • How do I know if I am eligible to use the Education version of the software?

Adobe buying programs

This FAQ provides information about the following:

Value Incentive Plan (VIP)

  • What are the advantages of VIP?

  • Who is eligible to participate in VIP?

  • How do I enroll in VIP?

  • What products are available through VIP?

  • What do I receive when I enroll in VIP?

  • What is a named-user?

  • What is a device license?

  • How do I manage and deploy my products? What licensing options are available for students?

Enterprise Term License Agreement (ETLA)

  • What are the advantages of ETLA?

  • How do I enroll in ETLA?

Cumulative Licensing Program (CLP)

  • What are the advantages of Adobe’s CLP?

  • What do I receive when I enroll in CLP? Does Adobe have a web-based license management tool for CLP members?

  • How do I renew my CLP membership?

Transactional Licensing Program (TLP)

  • What are the advantages of Adobe’s TLP?

  • What are the benefits of TLP for small businesses and creative services consultants?

  • What do I receive when I participate in TLP?

  • Does Adobe have a web-based license management tool for TLP participants?

Upgrade Plan

  • What are the advantages of Upgrade Plan?

  • What do I receive when I participate in Upgrade Plan?

  • How is Upgrade Plan pricing determined? Adobe Education Enterprise Agreement (EEA)

  • What has changed for EEA? Where can I find important documents pertaining to my EEA 1.0?

  • How do I manage and deploy my products?

Adobe Enterprise Agreement (EA)

  • Why have EA enrollments ended? Does the discontinuation of enrollments affect existing EA customers?

  • Will I continue to have the ability to “true-up” additional licenses?

  • I’m an existing EA customer. Where can I find pertinent EA documents?

Adobe Creative Cloud K–12 School Site Licenses

  • What is the Adobe Creative Cloud K–12 School Site License?

  • Who is eligible to purchase a Creative Cloud K–12 School Site License?

  • How do I purchase a Creative Cloud K–12 School Site License?

  • Do Creative Cloud K–12 School Site Licenses qualify for points under Adobe Buying Programs?

  • Adobe K–12 Enterprise Agreement (EA)

  • Why did Adobe discontinue the K–12 Enterprise Agreement program?

LiveCycle, Reader extensions

This FAQ provides information about the following:

  • LiveCycle and Reader Extended Forms

  • Acrobat and Reader Extended Forms

Education FAQ

This FAQ provides information about the following:

  • Purchase options

  • Eligibility

  • Verification process

See also: https://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/volume-licensing/pdfs/eea-faq-en.pdf

Adobe Licensing Website (LWS)

Log in to the LWS to get information about the following:

How to sign in to the LWS

  • Don’t know or forgot the email address used to create account?

  • Forgot your password?

Find serial numbers

  • Find your serial numbers

  • Find serial numbers for CS4 versions of Color Finesse, After Effects, or Adobe Premiere Pro

  • Problems with your serial numbers?

Manage orders

  • Order and shipping confirmations

  • Find the account that contains an order

  • Find an order

  • Problems finding an order?

Manage account contacts (people)

  • How accounts are structured

  • Who can edit accounts and records?

  • Add a contact to an account

  • Delete a contact from an account

  • Change the primary contact

  • Primary contact not known or no longer with organization?

Manage account details and settings

  • Manage account details

  • Change account settings

  • What triggers the creation of multiple accounts?

  • How to merge multiple accounts

Download software and view licensing certificates

  • How can I use software purchased through Adobe Buying Programs?

  • Download software purchased through the Adobe Buying Programs program

Deploy software

  • View license certificates

  • View CLP membership details

  • Track media and documentation