Troubleshoot

Get forum community help

Get help from fellow users on the online forum.

File bugs and feature requests

You’re always welcome to file bugs and feature requests or share ideas with the development team here.

View app version

By default, the app automatically updates. To determine your installed product version:

  1. From the Home page, tap profileicon

  2. In the settings pane, look under About Adobe Acrobat.

View logged-in user

The currently logged in user can be viewed by tapping profileicon on the Home page.

View OS version

  1. Open your device’s settings screen.

  2. Tap General > About.

The Version field displays your software version.

View your subscriptions

If a feature you’re trying to use is not available or asks you to subscribe, check your current subscriptions as follows:

  1. Tap profileicon

  2. Tap Plans & Products.

  3. To add a subscription, tap Learn More.

By default, you should see your name as well as a list of current subscriptions.

_images/subscriptions.png

FAQs

  • Why did my menus change or disappear?

    When a file is open, a single tap changes the view to immersive mode. Immersive mode hides the menus so that you can see more of the document.

    The menu varies based on the viewing context. For example, items in the top menu bar change depending on whether you’re viewing a private file, a shared file, or a review file.

  • With Acrobat Pro DC subscription, can I use the mobile app’s premium features?

    Yes. With subscription to Adobe Acrobat Pro DC or Adobe Acrobat Premium, you can access any premium feature offered by an DC mobile app, including Acrobat Reader, Adobe Scan, and Adobe Sign. Note that you must sign-in with your Adobe ID to access the premium features.

  • I received a digitally signed PDF, but it shows a note saying “Signature not verified.” How to get a digital sign verified?

    The feature to verify a digital signature is not available for Acrobat Reader Mobile. You need to use the Acrobat Reader DC (Freeware) for desktop (Windows/Mac) machine. You may refer to this help article to learn how to validate your signature.

  • Why did my menus change or disappear?

When a file is open, a single tap changes the view to immersive mode. Immersive mode hides the menus so that you can see more of the document.

The menu varies based on the viewing context. For example, items in the top menu bar change depending on whether you’re viewing a private file, a shared file, or a review file.