Adobe Accessibility Conformance Report
International Edition
(Based on VPAT® Version 2.4)
Name of Product/Version:
Adobe Experience Platform
Report Date:
April 2023
Product Description:
Adobe Experience Platform is the most powerful, flexible, and open system on the market for building and managing complete solutions that drive customer experience. Experience Platform enables organizations to centralize and standardize customer data and content from any system and apply data science and machine learning to dramatically improve the design and delivery of rich, personalized experiences.
Contact Information:
Evaluation Methods Used:
Product testing involved use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Standard/Guideline |
Included in Report |
Level A: Yes |
|
Level A: Yes |
|
Yes |
|
Yes |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.1 Level AAA.
WCAG 2.1 Report
Tables 1 and 2 also document conformance with:
- EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation.
- Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.1 Success Criteria, the criteria are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.
Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.1.1 Non-text Content (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: The product provides sufficient text alternatives for most instances of active and informative images. Exceptions include:
|
Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not contain prerecorded audio-only or video-only media. |
1.2.2 Captions (Prerecorded) (Level A)
Revised Section 508
|
Web: Supports |
Web: The product contains prerecorded synchronized media and open or closed captions are provided. |
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not contain prerecorded video content that would require audio description or a media alternative. |
1.2.4 Captions (Live) (Level AA)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not contain live synchronized media. |
1.2.5 Audio Description (Prerecorded) (Level AA)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not contain prerecorded video content that would require audio description. |
Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.3.1 Info and Relationships (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: Most of the visual structure and relationship information is provided through element semantics or object information or in text. Exceptions include:
|
1.3.2 Meaningful Sequence (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: The product presents most content in a meaningful sequence. Exceptions include:
|
1.3.3 Sensory Characteristics (Level A)
Revised Section 508
|
Web: Supports |
Web: Instructions that do not rely solely on sensory characteristics. |
1.3.4 Orientation (Level AA 2.1 only)
Revised Section 508 – Does not apply |
Web: Supports |
Web: Content does not restrict its view and operation to a single display orientation. |
1.3.5 Identify Input Purpose (Level AA 2.1 only)
Revised Section 508 – Does not apply |
Web: Supports (Not Applicable) |
Web: The product does not contain input fields that collect information about the user. |
Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.4.1 Use of Color (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: Most functions of the product do not convey information through color alone. Exceptions include:
|
1.4.2 Audio Control (Level A)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not contain audio that plays automatically. |
1.4.3 Contrast (Minimum) (Level AA)
Revised Section 508
|
Web: Partially Supports |
Web: Most text meets minimum contrast requirements. Exceptions include:
|
1.4.4 Resize text (Level AA)
Revised Section 508
|
Web: Partially Supports |
Web: The product allows browser zoom to resize text up to 200 percent without loss of content or functionality. Exceptions include:
|
1.4.5 Images of Text (Level AA)
Revised Section 508
|
Web: Supports |
Web: The product uses text instead of images of text, except for branding elements that are considered essential. |
1.4.10 Reflow (Level AA 2.1 only)
Revised Section 508 – Does not apply |
Web: Partially Supports |
Web: At the required width of 320 CSS pixels, most content is presented without loss of information or functionality, and without requiring scrolling in two dimensions. Exceptions include:
|
1.4.11 Non-text Contrast (Level AA 2.1 only)
Revised Section 508 – Does not apply |
Web: Partially Supports |
Web: Most meaningful non-text content elements have sufficient contrast requirements. Exceptions include:
|
1.4.12 Text Spacing (Level AA 2.1 only)
Revised Section 508 – Does not apply |
Web: Partially Supports |
Web: The product supports the required text style properties without loss of content or functionality. Exceptions include:
|
1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Revised Section 508 – Does not apply |
Web: Supports |
Web: When content is triggered by hover or focus, it becomes visible and then hidden in a manner which meets this criterion. |
Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.1.1 Keyboard (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: Most product functionality can be operated through a keyboard interface. Exceptions include:
|
2.1.2 No Keyboard Trap (Level A)
Revised Section 508
|
Web: Supports |
Web: The product does not include keyboard traps. |
2.1.4 Character Key Shortcuts (Level A 2.1 only)
Revised Section 508 – Does not apply |
Web: Supports (Not Applicable) |
Web: The product does not provide character key shortcuts. |
Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.2.1 Timing Adjustable (Level A)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not include time limits. |
2.2.2 Pause, Stop, Hide (Level A)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not include elements which move, blink, scroll, or auto-update. |
Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.3.1 Three Flashes or Below Threshold (Level A)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not contain flashing content. |
Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.4.1 Bypass Blocks (Level A)
Revised Section 508
|
Web: Supports |
Web: The product provides a skip link, which allows users to bypass repeated blocks. |
2.4.2 Page Titled (Level A)
Revised Section 508
|
Web: Supports |
Web: The titles of pages describe their purpose. |
2.4.3 Focus Order (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: Most components receive focus in a meaningful order. Exceptions include:
|
2.4.4 Link Purpose (In Context) (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: Most of the links have a purpose that can be determined from the link text alone or from the programmatic context of the link. Exceptions include:
|
2.4.5 Multiple Ways (Level AA)
Revised Section 508
|
Web: Supports |
Web: Users can locate web pages in the product through the menu and options in the main section. |
2.4.6 Headings and Labels (Level AA)
Revised Section 508
|
Web: Partially Supports |
Web: Most headings and labels are descriptive in the product. Exceptions include:
|
2.4.7 Focus Visible (Level AA)
Revised Section 508
|
Web: Partially Supports |
Web: Most focusable elements have a visible keyboard focus indicator. Exceptions include:
|
Guideline 2.5 Input Modalities:
Make it easier for users to operate functionality through various inputs beyond keyboard.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.5.1 Pointer Gestures (Level A 2.1 only)
Revised Section 508 – Does not apply |
Web: Supports (Not Applicable) |
Web: The product does not rely on multipoint or path-based gestures. |
2.5.2 Pointer Cancellation (Level A 2.1 only)
Revised Section 508 – Does not apply |
Web: Supports |
Web: Product functions that use a single pointer are completed when the user releases the pointer. |
2.5.3 Label in Name (Level A 2.1 only)
Revised Section 508 – Does not apply |
Web: Partially Supports |
Web: The accessible names of controls contain the text of their visible labels. Exceptions include:
|
2.5.4 Motion Actuation (Level A 2.1 only)
Revised Section 508 – Does not apply |
Web: Supports (Not Applicable) |
Web: The product does not have functionality operated by device motion or user motion. |
Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.1.1 Language of Page (Level A)
Revised Section 508
|
Web: Supports |
Web: The language is programmatically determinable within the product. |
3.1.2 Language of Parts (Level AA)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: Content is only presented in one language at a time. |
Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.2.1 On Focus (Level A)
Revised Section 508
|
Web: Supports |
Web: Components do not initiate a change of context when focused. |
3.2.2 On Input (Level A)
Revised Section 508
|
Web: Supports |
Web: Changes of context do not occur automatically on user input. |
3.2.3 Consistent Navigation (Level AA)
Revised Section 508
|
Web: Supports |
Web: When navigational mechanisms are repeated in the product, they occur in a consistent relative order. |
3.2.4 Consistent Identification (Level AA)
Revised Section 508
|
Web: Supports |
Web: Components with the same functionality are identified consistently. |
Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.3.1 Error Identification (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: Most input errors are identified and described to the users in text. Exceptions include:
|
3.3.2 Labels or Instructions (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: Labels are provided for most input fields. Exceptions include:
|
3.3.3 Error Suggestion (Level AA)
Revised Section 508
|
Web: Supports |
Web: Where input errors are automatically detected, suggestions for correction are provided to the user. |
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Revised Section 508
|
Web: Supports (Not Applicable) |
Web: The product does not process legal commitments or financial transactions and does not modify user-controllable data. |
Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
4.1.1 Parsing (Level A)
Revised Section 508
|
Web: Partially Supports |
Web: In most of the product functions, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes or duplicate IDs. Exceptions include:
|
4.1.2 Name, Role, Value (Level A)
Revised Section 508
|
Web: Does Not Support |
Web: User interface components in most product functions provide programmatic name, role, and/or state information. Exceptions include:
|
4.1.3 Status Messages (Level AA 2.1 only)
Revised Section 508 – Does not apply |
Web: Partially Supports |
Web: In most of the screens of the product, when status messages do not receive focus, the product provides the updates to the assistive technology. Exceptions include:
|
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
302.1 Without Vision |
Web: Partially Supports |
Web: Most functions of the product are usable without vision. Exceptions include:
|
302.2 With Limited Vision |
Web: Partially Supports |
Web: Most functions of the product are usable with limited vision. Exceptions include:
|
302.3 Without Perception of Color |
Web: Partially Supports |
Web: Most functions of the product are usable without perception of color. Exceptions include:
|
302.4 Without Hearing |
Web: Supports |
Web: All functions of the product are usable without hearing. |
302.5 With Limited Hearing |
Web: Supports |
Web: All functions of the product are usable with limited hearing. |
302.6 Without Speech |
Web: Supports (Not Applicable) |
Web: The product does not require the use of speech. |
302.7 With Limited Manipulation |
Web: Partially Supports |
Web: Users with limited manipulation who use speech recognition or switch control software will not have difficulty navigating to most of the controls. Exceptions include:
|
302.8 With Limited Reach and Strength |
Web: Partially Supports |
Web: Users with limited reach and strength will not have difficulty navigating to most of the controls. Exceptions include:
|
302.9 With Limited Language, Cognitive, and Learning Abilities |
Web: Partially Supports |
Web: The product is functional for users with limited language, cognitive, and learning abilities. Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology. The product provides labeling for most controls. Exceptions include:
|
Chapter 6: Support Documentation and Services
Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.
EN 301 549 Report
Notes:
Chapter 4: Functional Performance Statements (FPS)
Notes:
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
4.2.1 Usage without vision |
Web: Partially Supports |
Web: Most functions of the product are usable without vision. Exceptions include:
|
4.2.2 Usage with limited vision |
Web: Partially Supports |
Web: Most functions of the product are usable with limited vision. Exceptions include:
|
4.2.3 Usage without perception of colour |
Web: Partially Supports |
Web: Most functions of the product are usable without perception of color. Exceptions include:
|
4.2.4 Usage without hearing |
Web: Supports |
Web: All functions of the product are usable without hearing. |
4.2.5 Usage with limited hearing |
Web: Supports |
Web: All functions of the product are usable with limited hearing. |
4.2.6 Usage without vocal capability |
Web: Supports (Not Applicable) |
Web: The product does not require the use of speech. |
4.2.7 Usage with limited manipulation or strength |
Web: Partially Supports |
Web: Users with limited manipulation or strength who use speech recognition or switch control software will not have difficulty navigating to most of the controls. Exceptions include:
|
4.2.8 Usage with limited reach |
Web: Partially Supports |
Web: Users with limited reach will not have difficulty navigating to most of the controls. Exceptions include:
|
4.2.9 Minimize photosensitive seizure triggers |
Web: Supports (Not Applicable) |
Web: The product does not contain flashing content or media. |
4.2.10 Usage with limited cognition, language or learning |
Web: Partially Supports |
Web: The product is functional for users with limited language, cognitive, and learning abilities. Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology. The product provides labeling for most controls. Exceptions include:
|
4.2.11 Privacy |
Web: Supports (Not Applicable) |
Web: The product does not provide any privacy features. |
Chapter 5: Generic Requirements
Notes:
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
5.1 Closed functionality |
|
|
5.1.2 General |
|
|
5.1.2.1 Closed functionality |
See 5.2 through 13 |
See information in 5.2 through 13 |
5.1.2.2 Assistive technology |
See 5.1.3 through 5.1.6 |
See information in 5.1.3 through 5.1.6 |
5.1.3 Non-visual access |
||
5.1.3.1 Audio output of visual information |
Not Applicable |
The product does not have closed functionality. |
5.1.3.2 Auditory output delivery including speech |
Not Applicable |
The product does not have closed functionality. |
5.1.3.3 Auditory output correlation |
Not Applicable |
The product does not have closed functionality. |
5.1.3.4 Speech output user control |
Not Applicable |
The product does not have closed functionality. |
5.1.3.5 Speech output automatic interruption |
Not Applicable |
The product does not have closed functionality. |
5.1.3.6 Speech output for non-text content |
Not Applicable |
The product does not have closed functionality. |
5.1.3.7 Speech output for video information |
Not Applicable |
The product does not have closed functionality. |
5.1.3.8 Masked entry |
Not Applicable |
The product does not have closed functionality. |
5.1.3.9 Private access to personal data |
Not Applicable |
The product does not have closed functionality. |
5.1.3.10 Non-interfering audio output |
Not Applicable |
The product does not have closed functionality. |
5.1.3.11 Private listening volume |
Not Applicable |
The product does not have closed functionality. |
5.1.3.12 Speaker volume |
Not Applicable |
The product does not have closed functionality. |
5.1.3.13 Volume reset |
Not Applicable |
The product does not have closed functionality. |
5.1.3.14 Spoken languages |
Not Applicable |
The product does not have closed functionality. |
5.1.3.15 Non-visual error identification |
Not Applicable |
The product does not have closed functionality. |
5.1.3.16 Receipts, tickets, and transactional outputs |
Not Applicable |
The product does not have closed functionality. |
5.1.4 Functionality closed to text enlargement |
Not Applicable |
The product does not have closed functionality. |
5.1.5 Visual output for auditory information |
Not Applicable |
The product does not have closed functionality. |
5.1.6 Operation without keyboard interface |
||
5.1.6.1 Closed functionality |
See 5.1.3.1 through 5.1.3.16 |
See information in 5.1.3.1 through 5.1.3.16 |
5.1.6.2 Input focus |
Not Applicable |
The product does not have closed functionality. |
5.2 Activation of accessibility features |
Supports |
The product does not have specific documented accessibility features. |
5.3 Biometrics |
Not Applicable |
Biometrics is not included in the product. |
5.4 Preservation of accessibility information during conversion |
Not Applicable |
The product does not convert content. |
5.5 Operable parts |
||
5.5.1 Means of operation |
Not Applicable |
The product has only non-mechanical operable parts, such as on-screen buttons, which do not require grasping, pinching, or twisting of the wrist to operate. |
5.5.2 Operable parts discernibility |
Partially Supports |
The product has only non-mechanical operable parts, such as on-screen buttons. Most operable parts have an accessible name which enables them to be discernible without user vision. Exceptions are noted in 1.3.1 Info and Relationships, 2.4.6 Headings and Labels and 4.1.2 Name, Role, Value. |
5.6 Locking or toggle controls |
||
5.6.1 Tactile or auditory status |
Not Applicable |
Tactile or auditory status is not included in the product. |
5.6.2 Visual status |
Supports |
Visual status of controls is discernible in the product. |
5.7 Key repeat |
Not Applicable |
Key repeat functionality is not found in the product. |
5.8 Double-strike key acceptance |
Not Applicable |
Double-strike key acceptance is not found in the product. |
5.9 Simultaneous user actions |
Not Applicable |
The product does not require simultaneous user actions to achieve any functionality. |
Chapter 7: ICT with Video Capabilities
Notes: Video is present on Data management - Schemas - Create your first schema - Video tutorial modal screen.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
7.1.1 Captioning playback |
Supports |
The video player has a CC (closed captions) button that will add closed captions to the video display. |
7.1.2 Captioning synchronization |
Supports |
The video player supports synchronized captions. |
7.1.3 Preservation of captioning |
Not Applicable |
The product does not transmit, convert, or record video with synchronized audio. |
7.1.4 Captions characteristics |
Does Not Support |
The video player has the ability to show closed captions, however the appearance of those closed captions cannot be modified by the user. |
7.1.5 Spoken subtitles |
Does Not Support |
The video player supports language subtitles, however it does not have a function to speak those subtitles out loud. |
7.2.1 Audio description playback |
Does Not Support |
The video player does not have an AD (audio description) button that will play an audio description track (when an audio description track is provided by the video content provider). |
7.2.2 Audio description synchronization |
Not Applicable |
The product does not have a mechanism to play audio description. |
7.2.3 Preservation of audio description |
Not Applicable |
The product does not transmit, convert, or record video. |
7.3 User controls for captions and audio description |
Partially Supports |
The product provides a closed caption control but no audio description control. |
Chapter 8: Hardware
Notes: Not Applicable
Chapter 9: Web
Notes: See WCAG 2.1 section
Chapter 10: Non-web Documents
Notes: Not Applicable
Chapter 11: Software
Notes: Not Applicable
Chapter 12: Documentation and Support Services
Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.
Chapter 13: ICT Providing Relay or Emergency Service Access
Notes: Not Applicable
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