Adobe Accessibility Conformance Report

International Edition
(Based on VPAT® Version 2.4)

Name of Product/Version: Adobe Captivate Prime (Web) Learner Portal

Report Date: February 2022

Product Description: A Learning Management System (LMS) which delivers personalized learning experiences across multiple devices for enterprise-wide learning initiatives.

Contact Information: access@adobe.com

Notes: The information contained in this report applies to the product itself. Information about product help and support documentation is located at: http://www.adobe.com/accessibility/compliance.html.

Evaluation Methods Used: Testing Adobe Captivate Prime (Web) - Learner Portal involved extensive use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0	Level A (Yes) Level AA (Yes) Level AAA (No)
Web Content Accessibility Guidelines 2.1	Level A (Yes) Level AA (Yes) Level AAA (No)
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	(Yes)
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V3.1.1 (2019-11)	(Yes)

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.x Report

Documents conformance with:

EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation
Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Notes:

Revised Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes: This table documents instances of equivalent facilitation or instances of functions not addressed by technical requirements. Responses which cite technical requirements are informative only.

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Web: Partially Supports Authored Content (PDF): Partially Supports Authored Content (SCORM): Partially Supports Authored Content (Video): Supports	Web: Most functions of the product are usable without vision. Exceptions include: As noted in 1.1.1 Non-text Content, some meaningful images lack descriptive textual alternatives, and some decorative images are not identified as decorative. As noted in 1.3.1 Info and Relationships, on some pages, headings are not used correctly to convey content structure, forms lack valid labels, some lists elements are not formed, suggested search terms are not announced, and data tables lack proper markup. As noted in 2.1.1 Keyboard, the search field cannot be activated using the keyboard alone. As noted in 2.4.2 Page Titled, duplicate page titles are provided for course pages, and some dialogs lack descriptive titles. As noted in 4.1.1 Parsing, invalid nesting in some components interferes with a screen reader user’s ability to interact with or understand the structure of the content. As noted in 4.1.2 Name, Role, Value, some tabs do not programmatically convey their selected state, some controls do not offer valid labels, some form field constraints are not conveyed programmatically, and some controls have invalid or inappropriate ARIA attributes. Authored Content (PDF): Authors can create content in which most functions can be used without vision. Exceptions include: As noted in 1.1.1 Non-text Content, textual alternatives are not provided for non-text content such as images. As noted in 1.3.1 Info and Relationships, tables and lists are not programmatically defined. As noted in 1.3.2 Meaningful Sequence, the PDF document does not convey a meaningful reading order as it does not contain tags. As noted in 2.4.2 Page Titled, the PDF document does not convey a meaningful title. As noted in 3.1.1 Language of Page, the PDF does not convey the document language. As noted in 4.1.2 Name, Role, Value, content does not provide programmatic name, role, state or value information as the PDF is not tagged. Authored Content (SCORM): Authors can create content in which most functions can be used without vision. Exceptions include: As noted in 1.1.1 Non-text Content, some decorative images are not identified as decorative. As noted in 1.3.1 Info and Relationships, on some pages, headings are not used correctly to convey structure, some form controls lack meaningful labels and dynamically and dynamic content, such as the remaining time, is not announced. As noted in 1.3.2 Meaningful Sequence, some content’s programmatic order does not match the intended visual reading order. As noted in 2.1.1 Keyboard, two question types, arrange in sequence and match, are not keyboard operable. As noted in 2.4.2 Page Titled, the containing modal dialog does not provide a descriptive title. Authored Content (Video): Authors can create content which is functional for users without vision.
302.2 With Limited Vision	Web: Partially Supports Authored Content (PDF): Partially Supports Authored Content (SCORM): Partially Supports Authored Content (Video): Supports	Web: Most functions of the product are usable with limited vision. Exceptions include: As noted in 1.1.1 Non-text Content, some meaningful images lack descriptive textual alternatives, and some decorative images are not identified as decorative. As noted in 1.4.3 Contrast (Minimum), buttons and some on-page text lacks adequate color contrast. As noted in 1.4.4 Resize Text, some content overlaps, is cut off, or is hidden at %200 browser zoom. As noted in 2.1.1 Keyboard, the search field cannot be activated using the keyboard alone. Authored Content (PDF): Authors can create content in which most functions can be used with limited vision. Exceptions include: As noted in 1.1.1 Non-text Content, textual alternatives are not provided for non-text content, such as images. Authored Content (SCORM): Authors can create content in which most functions can be used without vision. Exceptions include: As noted in 1.1.1 Non-text Content, some form controls lack meaningful labels. As noted in 2.1.1 Keyboard, two question types, arrange in sequence and match, are not keyboard operable. Authored Content (Video): Authors can create content which is functional for users without vision.
302.3 Without Perception of Color	Web: Partially Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: Most functions of the product are usable without perception of color. Exceptions include: As noted in 1.4.1 Use of Color, page links and tabs rely on color alone to convey their selected or current state. Authored Content (PDF): Authors can create content which is functional for users without perception of color. Authored Content (SCORM): Authors can create content which is functional for users without perception of color. Authored Content (Video): Authors can create content which is functional for users without perception of color.
302.4 Without Hearing	Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product does not require the use of hearing. Authored Content (PDF): The product does not require the use of hearing. Authored Content (SCORM): The product does not require the use of hearing. Authored Content (Video): The product does not require the use of hearing.
302.5 With Limited Hearing	Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product does not require the use of hearing. Authored Content (PDF): The product does not require the use of hearing. Authored Content (SCORM): The product does not require the use of hearing. Authored Content (Video): The product does not require the use of hearing.
302.6 Without Speech	Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product does not require the use of speech. Authored Content (PDF): Authors can create content which is functional for users without speech. Authored Content (SCORM): Authors can create content which is functional for users without speech. Authored Content (Video): Authors can create content which is functional for users without speech.
302.7 With Limited Manipulation	Web: Partially Supports Authored Content (PDF): Supports Authored Content (SCORM): Partially Supports Authored Content (Video): Supports	Web: In most cases, content is functional with limited manipulation. Exceptions include: As noted in 2.1.1 Keyboard, some controls, including the search field, cannot be activated using the keyboard alone. Authored Content (PDF): Authors can create content which is functional with limited manipulation. Authored Content (SCORM): In most instances, authors can create content which is functional with limited manipulation. Exceptions include: As noted in 2.1.1 Keyboard, two question types, arrange in sequence and match, are not keyboard operable. As noted in 2.4.7 Focus Visible, control elements within the authored content lack visible indication of keyboard focus. Authored Content (Video): Authors can create content which is functional with limited manipulation.
302.8 With Limited Reach and Strength	Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product is functional with limited reach and strength. Authored Content (PDF): Authors can create content which is functional with limited reach and strength. Authored Content (SCORM): Authors can create content which is functional with limited reach and strength. Authored Content (Video): Authors can create content which is functional with limited reach and strength.
302.9 With Limited Language, Cognitive, and Learning Abilities	Web: Partially Supports Authored Content (PDF): Partially Supports Authored Content (SCORM): Partially Supports Authored Content (Video): Supports	Web: Most functions of the product are usable with limited cognitive, language, and learning abilities. Exceptions include: As noted in 2.4.2 Page Titled, duplicate page titles are provided for course pages, and some dialogs lack descriptive titles. Authored Content (PDF): In most instances, authors can create content which is functional for users with limited language, cognitive, and learning abilities. Exceptions include: As noted in 2.4.2 Page Titled, the PDF document does not convey a meaningful title. Authored Content (SCORM): In most instances, authors can create content which is functional for users with limited language, cognitive, and learning abilities. Exceptions include: As noted in 2.4.2 Page Titled, the containing modal dialog does not provide a descriptive title. Authored Content (Video): Authors can create content which is functional for users with limited language, cognitive, and learning abilities.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Notes: Not Applicable.

Chapter 6: Support Documentation and Services

Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.

EN 301 549 Report

Notes:

Chapter 4: Functional Performance Statements (FPS)

Notes:

Criteria	Conformance Level	Remarks and Explanations
4.2.1 Usage without vision	Web: Partially Supports Authored Content (PDF): Partially Supports Authored Content (SCORM): Partially Supports Authored Content (Video): Supports	Web: Most functions of the product are usable without vision. Exceptions include: As noted in 1.1.1 Non-text Content, some meaningful images lack descriptive textual alternatives, and some decorative images are not identified as decorative. As noted in 1.3.1 Info and Relationships, on some pages, headings are not used correctly to convey content structure, forms lack valid labels, some lists elements are not formed, suggested search terms are not announced, and data tables lack proper markup. As noted in 2.1.1 Keyboard, the search field cannot be activated using the keyboard alone. As noted in 2.4.2 Page Titled, duplicate page titles are provided for course pages, and some dialogs lack descriptive titles. As noted in 4.1.1 Parsing, invalid nesting in some components interferes with a screen reader user’s ability to interact with or understand the structure of the content. As noted in 4.1.2 Name, Role, Value, some tabs do not programmatically convey their selected state, some input fields or controls do not offer valid labels, some form field constraints are not conveyed programmatically, and some controls have invalid or inappropriate ARIA attributes. Authored Content (PDF): Authors can create content in which most functions can be used without vision. Exceptions include: As noted in 1.1.1 Non-text Content, textual alternatives are not provided for non-text content such as images. As noted in 1.3.1 Info and Relationships, tables and lists are not programmatically defined. As noted in 1.3.2 Meaningful Sequence, the PDF document does not convey a meaningful reading order as it does not contain tags. As noted in 2.4.2 Page Titled, the PDF document does not convey a meaningful title. As noted in 3.1.1 Language of Page, the PDF does not convey the document language. As noted in 4.1.2 Name, Role, Value, content does not provide programmatic name, role, state or value information as the PDF is not tagged. Authored Content (SCORM): Authors can create content in which most functions can be used without vision. Exceptions include: As noted in 1.1.1 Non-text Content, some decorative images are not identified as decorative. As noted in 1.3.1 Info and Relationships, on some pages, headings are not used correctly to convey structure, some form controls lack meaningful labels and dynamically and dynamic content, such as the remaining time, is not announced. As noted in 1.3.2 Meaningful Sequence, some content’s programmatic order does not match the intended visual reading order. As noted in 2.1.1 Keyboard, two question types, arrange in sequence and match, are not keyboard operable. As noted in 2.4.2 Page Titled, the containing modal dialog does not provide a descriptive title. As noted in 3.3.1 Error Identification, authored content does not detect input errors that are displayed to users. As noted in 4.1.3 Status Messages, users are not notified when an answer has been accepted as correct or incorrect. Authored Content (Video): Authors can create content which is functional for users without vision.
4.2.2 Usage with limited vision	Web: Partially Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: Most functions of the product are usable with limited vision. Exceptions include: As noted in 1.4.3 Contrast (Minimum), buttons and some on-page text lack adequate color contrast. As noted in 1.4.4 Resize Text, some content overlaps, is cut off, or is hidden at 200% browser zoom. As noted in 1.4.10 Reflow, at the width of 320 CSS pixels, loss of information or functionality occurs and content which does not require two-dimensional layout for meaning relies on scrolling in two dimensions. As noted in 1.4.11 Non-text Contrast, some controls lack adequate contrast. Authored Content (PDF): Authors can create content which is functional for users with limited vision. Authored Content (SCORM): Authors can create content which is functional for users with limited vision. Authored Content (Video): Authors can create content which is functional for users with limited vision.
4.2.3 Usage without perception of colour	Web: Partially Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: Most functions of the product are usable without perception of color. Exceptions include: As noted in 1.4.1 Use of Color, page links and tabs rely on color alone to convey their selected or current state. Authored Content (PDF): Authors can create content which is functional for users without perception of color. Authored Content (SCORM): Authors can create content which is functional for users without perception of color. Authored Content (Video): Authors can create content which is functional for users without perception of color.
4.2.4 Usage without hearing	Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product is functional for users without hearing. Authored Content (PDF): The product is functional for users without hearing. Authored Content (SCORM): The product is functional for users without hearing. Authored Content (Video): The product is functional for users without hearing.
4.2.5 Usage with limited hearing	Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product is functional for users with limited hearing. Authored Content (PDF): The product is functional for users with limited hearing. Authored Content (SCORM): The product is functional for users with limited hearing. Authored Content (Video): The product is functional for users without hearing.
4.2.6 Usage with no or limited vocal capability	Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Software or Web: The product does not require the use of speech. Authored Content (PDF): Authors can create content which is functional for users without speech. Authored Content (SCORM): Authors can create content which is functional for users without speech. Authored Content (Video): Authors can create content which is functional for users without speech.
4.2.7 Usage with limited manipulation or strength	Web: Partially Supports Authored Content (PDF): Supports Authored Content (SCORM): Partially Supports Authored Content (Video): Supports	Web: In most cases, content is functional with limited manipulation or strength. Exceptions include: As noted in 2.1.1 Keyboard, some controls, including the search field, cannot be activated using the keyboard alone. Authored Content (PDF): Authors can create content which is functional with limited manipulation or strength. Authored Content (SCORM): In most instances, authors can create content which is functional with limited manipulation or strength. Exceptions include: As noted in 2.1.1 Keyboard, two question types, arrange in sequence and match, are not keyboard operable. As noted in 2.4.7 Focus Visible, Control elements within the authored content lack visible indication of keyboard focus. Authored Content (Video): Authors can create content which is functional with limited manipulation or strength.
4.2.8 Usage with limited reach	Software or Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Software or Web: The product is functional with limited reach. Authored Content (PDF): Authors can create content which is functional with limited reach. Authored Content (SCORM): Authors can create content which is functional with limited reach. Authored Content (Video): Authors can create content which is functional with limited reach.
4.2.9 Minimize photosensitive seizure triggers	Software or Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product does not contain flashing content. Authored Content (PDF): Authors can create content which does not flash, or flashes within an acceptable threshold, in order to minimize the potential for triggering photosensitive seizures. Authored Content (SCORM): Authors can create content which does not flash, or flashes within an acceptable threshold, in order to minimize the potential for triggering photosensitive seizures. Authored Content (Video): Authors can create content which does not flash, or flashes within an acceptable threshold, in order to minimize the potential for triggering photosensitive seizures.
4.2.10 Usage with limited cognition, language or learning	Web: Partially Supports Authored Content (PDF): Partially Supports Authored Content (SCORM): Partially Supports Authored Content (Video): Supports	Web: Most functions of the product are usable with limited cognitive, language, and learning abilities. Exceptions include: As noted in 2.4.2 Page Titled, duplicate page titles are provided for course pages, and some dialogs lack descriptive titles. In most instances, authors can create content which is functional for users with limited language, cognitive, and learning abilities. Exceptions include: As noted in 2.4.2 Page Titled, the PDF document does not convey a meaningful title. Authored Content (SCORM): In most instances, authors can create content which is functional for users with limited language, cognitive, and learning abilities. Exceptions include: As noted in 2.4.2 Page Titled, the containing modal dialog does not provide a descriptive title. Authored Content (Video): Authors can create content which is functional for users with limited language, cognitive, and learning abilities.
4.2.11 Privacy	Software or Web: Supports Authored Content (PDF): Supports Authored Content (SCORM): Supports Authored Content (Video): Supports	Web: The product does not ask for or display legal, financial, or personal data. Authored Content (PDF): Authors can create content which maintains user privacy when accessibility features are used. Authored Content (SCORM): Authors can create content which maintains user privacy when accessibility features are used. Authored Content (Video): Authors can create content which maintains user privacy when accessibility features are used.

Chapter 5: Generic Requirements

Notes:

Criteria	Conformance Level	Remarks and Explanations
5.1 Closed functionality	Not Applicable	5.1.2.2-5.1.7 are not applicable for this product, which has no closed functionality.
5.2 Activation of accessibility features	Not Applicable	The product does not have specific documented accessibility features. The product instead relies upon platform accessibility features.
5.3 Biometrics	Not Applicable	The product does not use biological characteristics for user identification or for control of the product.
5.4 Preservation of accessibility information during conversion	Not Applicable	The product is not an authoring tool.
5.5.1 Means of operation	Not Applicable	The product has only non-mechanical operable parts, such as on-screen buttons, which do not require grasping, pinching, or twisting of the wrist to operate.
5.5.2 Operable parts discernibility	Partially Supports	The product has only non-mechanical operable parts, such as on-screen buttons. Most operable parts have an accessible name which enables them to be discernible without user vision. Exceptions include: Some graphical on-screen buttons do not have an accessible name
5.6.1 Tactile or auditory status	Not Applicable	The product does not have locking or toggle controls.
5.6.2 Visual status	Not Applicable	The product does not have locking or toggle controls.
5.7 Key repeat	Not Applicable	The product relies on platform software to turn off or adjust key repeat.
5.8 Double-strike key acceptance	Not Applicable	The product does not provide a keyboard or keypad.
5.9 Simultaneous user actions	Supports	The product relies on platform software features, such as Sticky Keys, to ensure simultaneous user actions are not required.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable

Chapter 7: ICT with Video Capabilities

Notes:

Criteria	Conformance Level	Remarks and Explanations
7.1.1 Captioning playback	Supports	The product displays closed captions.
7.1.2 Captioning synchronization	Supports	When the product displays captions, synchronization is preserved between the captions and the corresponding audio.
7.1.3 Preservation of captioning	Supports	The product preserves available caption data when transmitting video.
7.1.4 Captions characteristics	Does Not Support	The product does not allow users to adapt the displayed characteristics of captions.
7.1.5 Spoken subtitles	Supports	The product provides captions programmatically, allowing spoken output.
7.2.1 Audio description playback	Does Not Support	The product does not provide a mechanism to select and play closed audio description.
7.2.2 Audio description synchronization	Not Applicable	The product does have a mechanism to play audio description.
7.2.3 Preservation of audio description	Not Applicable	When the product transmits video, the video formats are not capable of containing a separate audio description track.
7.3 User controls for captions and audio description	Does Not Support	The product provides user controls for captions, but not for audio descriptions.

Chapter 8: Hardware

Notes: Not Applicable

Chapter 9: Web

Notes: See WCAG 2.x section

Chapter 10: Non-Web Documents

Notes:

Criteria	Conformance Level	Remarks and Explanations
10.1.1.1 through 10.4.1.3	See WCAG 2.x section	See information in WCAG 2.1 section.
10.5 Caption positioning	Document (PDF): Not Applicable	Document (PDF): Authored content does not contain video.
10.6 Audio description timing	Document (PDF): Not Applicable	Document (PDF): The product does not enable authors to create or embed video.

Chapter 11: Software

Notes: Not Applicable

Chapter 12: Documentation and Support Services

Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable