The Adobe Product Improvement Program is designed to understand and anticipate customer needs in order to deliver world-class products and solutions. Participation is voluntary, and no personal information is collected.
What information is collected?
System information, such as operating system, processor, and memory installed
- Browser type and version
- Adobe product information such as version
- Adobe feature usage such as menu options or buttons selected
Please note that Adobe does require some information for Activation purposes.
What products are currently participating?
- CS: CS5, CS5.5, CS6 desktop apps
- CC Most pre-2014 release CC desktop apps, Muse CC (2014 release) 32-bit version.
- Adobe Acrobat Standard/Pro and Adobe Reader versions 9, X, XI
- Adobe Photoshop Elements and Adobe Premiere Elements, Elements Organizer
- Adobe Captivate
You can easily check if a product is participating by choosing Help. If you see Adobe Product Improvement Program, that product is participating in the program.
Please note this program does not apply to the 2014 release of Creative Cloud desktop apps, To learn more about information collection related to these products, click here.
How will Adobe use the information?
Information collected will be used to develop new features and improve Adobe products.
How is my privacy protected?
Adobe takes many precautions in protecting the information that is collected and transmitted. You can learn more about how we handle user information by reviewing Adobe’s Privacy Policy.
Since no personally identifiable information is collected, the anonymous data will not be meaningful to anyone outside of Adobe.
How does it work?
You choose to participate and allow Adobe to send usage data, associated with an anonymous user ID from your computer to Adobe. Participation requires a small configuration file will be downloaded to your computer from time to time. The purpose of the file is to update the configuration of the data that is collected. If you are offline at any time, the data will be sent the next time you are online. This will not impact performance.
Additionally, for some Adobe products, you may receive a request within the product to participate in a brief two-question anonymous survey asking for feedback. Participation is optional, and separate from your participation the Adobe Product Improvement Program. Survey data will be returned directly to Adobe’s secure database for analysis by the responsible product team.
How do I participate?
After Adobe products are installed, you will be presented with a dialog box asking if you would like to participate in the program. If you do not recall responding to this dialog box, follow these instructions:
1. Launch your Adobe product.
2. Choose Help > Adobe Product Improvement Program.
3. When the dialog box appears select either "Participate,""Allow" or "Yes," depending on the choice offered.
What if I change my mind?
To stop participating,
1. Choose Help > Adobe Product Improvement Program.
2. Select either "Do Not Participate,""Don't Allow" or "No," depending on the choice offered.
To join the program,
1. Choose Help > Adobe Product Improvement Program.
2. Select either "Participate,""Allow" or "Yes," depending on the choice offered.
Will I receive spam if I participate in the program?
You will not receive any e-mail from Adobe regarding this program, regardless of whether you participate. We do not collect personal identifiable information as part of this program that will be used to identify you or contact you.
Do I need an Internet connection?
An Internet connection is required to participate in this program. However, you do not need to be connected all the time. When an Internet connection becomes available, the information is automatically transmitted with minimal impact to your connection.
Can I see the data that is collected before it is sent to Adobe?
No, the information cannot be displayed. This program is designed to work for millions of users without affecting their product use, so the data is sent automatically only after the product is closed. The data is also encoded so that it can be processed efficiently.
How long does the program last?
Information is collected as long as you use the product version for which you have agreed to participate or until you decide to stop participating in the program.
After I agreed to participate in the program, you asked questions about my job. Why?
The optional demographic information helps us understand features used in your particular job, industry, and company size, so we can develop better workflows and features to suit your needs.